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Analysis of the Relationship Between Waiting Time for Compounded and Non-Compounded Prescription Services and BPJS Patient Satisfaction Levels at Community Health Centers (Puskesmas)

Authors

Nia Kurniasih STIKes Muhammadiyah Ciamis
Nurhidayati Harun STIKes Muhammadiyah Ciamis
Anton Andhi Romansyah STIKes Muhammadiyah Ciamis

DOI:

https://doi.org/10.56359/igj.v4i3.762

Keywords:

Waiting Time for Prescriptions, Satisfaction Level

Abstract

Background & Objective : This study aims to analyze the relationship between the waiting time for compounded and non-compounded prescription services and the satisfaction level of BPJS patients at the Ciamis Community Health Center (Puskesmas).

Method: The study employed an analytical survey method with a cross-sectional design. A total of 98 outpatients who met the inclusion criteria were sampled. The instruments used included a satisfaction questionnaire and a stopwatch to record waiting times. Data were analyzed using the chi-square test with a significance level of <0.05.

Result: The results showed that the waiting time for compounded prescriptions was 100% compliant with the standard, while for non-compounded prescriptions, it was 95.5% compliant. Patient satisfaction with compounded prescription services was 100%, and for non-compounded prescriptions, it was 98.9%. A significant relationship was found between prescription service waiting times and patient satisfaction levels, with a p-value of 0.041 (<0.05).

Conclusion: This study concludes that there is a significant relationship between waiting time and patient satisfaction levels at the Ciamis Community Health Center.

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References

Arini, H. D., Y, A. N., & Suwastini, A. (2020). Waktu Tunggu Pelayanan Resep Di Depo Farmasi RS X. Lombok Journal of Science (LJS), 2(2), 40–46. Retrievedfromhttps://ejournal.unizar.ac.id/index.php/mathscience/article/download/271/205#:~:te xt=Menurut Peraturan Menteri Kesehatan Nomor,racikan adalah ≤60 menit.

Astuti, A. R., Murwati, M., & Atikah, N. (2023). Analisis Hubungan Waktu Tunggu Pelayanan Resep Obat Racikan dan Non-Racikan dengan Kepuasan Pasien di Puskesmas Jambu Kulon. PHARMADEMICA : Jurnal Kefarmasian Dan Gizi, 3(1), 11–17. https://doi.org/10.54445/pharmademica.v3i1.33.

Situmorang, E. B., Rismawati, W., Sartika, D., Baba, A. I., Amiruddin, S. R., Hutauruk, H., Izza, T. O., et al. (2022). MPOT - Implementasi Manajemen Rumah Sakit. Pekalongan: Penerbit NEM.

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Published

2025-10-01

Versions

2025-10-01 (2)
2025-10-01 (1)

How to Cite

Kurniasih, N., Harun, N. ., & Romansyah, A. A. . (2025). Analysis of the Relationship Between Waiting Time for Compounded and Non-Compounded Prescription Services and BPJS Patient Satisfaction Levels at Community Health Centers (Puskesmas). INDOGENIUS, 4(3), 668–673. https://doi.org/10.56359/igj.v4i3.762