Analysis of the Relationship Between Waiting Time for Compounded and Non-Compounded Prescription Services and BPJS Patient Satisfaction Levels at Community Health Centers (Puskesmas)

Nia Kurniasih; Nurhidayati  Harun; Susan Sintia  Ramdhani; Marlina Indriastuti; Anton Andhi  Romansyah

doi:10.56359/igj.v4i3.762

Authors

Nia Kurniasih STIKes Muhammadiyah Ciamis
Nurhidayati Harun STIKes Muhammadiyah Ciamis
Susan Sintia Ramdhani STIKes Muhammadiyah Ciamis
Marlina Indriastuti STIKes Muhammadiyah Ciamis
Anton Andhi Romansyah STIKes Muhammadiyah Ciamis

DOI:

https://doi.org/10.56359/igj.v4i3.762

Keywords:

Waiting Time for Prescriptions, Satisfaction Level

Abstract

Background & Objective : This study aims to analyze the relationship between the waiting time for compounded and non-compounded prescription services and the satisfaction level of BPJS patients at the Ciamis Community Health Center (Puskesmas).

Method: The study employed an analytical survey method with a cross-sectional design. A total of 98 outpatients who met the inclusion criteria were sampled. The instruments used included a satisfaction questionnaire and a stopwatch to record waiting times. Data were analyzed using the chi-square test with a significance level of <0.05.

Result: The results showed that the waiting time for compounded prescriptions was 100% compliant with the standard, while for non-compounded prescriptions, it was 95.5% compliant. Patient satisfaction with compounded prescription services was 100%, and for non-compounded prescriptions, it was 98.9%. A significant relationship was found between prescription service waiting times and patient satisfaction levels, with a p-value of 0.041 (<0.05).

Conclusion: This study concludes that there is a significant relationship between waiting time and patient satisfaction levels at the Ciamis Community Health Center.

Downloads

Download data is not yet available.

References

Arini, H. D., Y, A. N., & Suwastini, A. (2020). Waktu Tunggu Pelayanan Resep Di Depo Farmasi RS X. Lombok Journal of Science (LJS), 2(2), 40–46. Retrievedfromhttps://ejournal.unizar.ac.id/index.php/mathscience/article/download/271/205#:~:te xt=Menurut Peraturan Menteri Kesehatan Nomor,racikan adalah ≤60 menit.

Astuti, A. R., Murwati, M., & Atikah, N. (2023). Analisis Hubungan Waktu Tunggu Pelayanan Resep Obat Racikan dan Non-Racikan dengan Kepuasan Pasien di Puskesmas Jambu Kulon. PHARMADEMICA : Jurnal Kefarmasian Dan Gizi, 3(1), 11–17. https://doi.org/10.54445/pharmademica.v3i1.33.

Situmorang, E. B., Rismawati, W., Sartika, D., Baba, A. I., Amiruddin, S. R., Hutauruk, H., Izza, T. O., et al. (2022). MPOT - Implementasi Manajemen Rumah Sakit. Pekalongan: Penerbit NEM.